Terms and Conditions


The terms in this agreement are made between the teachers that operate using the services of Teach Tutti and all students that receive lessons through the company. Teach Tutti act on behalf of teachers who meet its stringent standards, including possessing a safety check. The terms define the arrangements between the teacher and the student for the provision of music tuition.

Statement of Terms and Conditions

This Agreement sets out terms and conditions governing the relationship between the teacher operating privately through Teach Tutti and the student.

For the purposes of these terms the ‘student’ is defined as one person, or as a group of people who want to receive lessons jointly, such as a parent and child. If the student consists of a number of people then each member of the group agrees to be bound by the terms of this contract, regardless of whether one person pays for all tuition fees.

If the student is below the age of 18 then these terms will apply to the parents or guardians of the student and Teach Tutti. All references to the term ‘student’ below will refer to the parents or guardians of a person below the age of 18 and receiving musical tuition from Teach Tutti.

Teach Tutti Services

Consultation Lesson

Teach Tutti will offer the student a trial lesson on behalf of a certified teacher typically at the student’s home. The tutor will possess an enhanced DBS check, suitable musical qualifications, and be testimonial approved. The student is not committed to any following lessons if they have a taster lesson. They can choose afterwards whether to continue tuition.

Tutors operating through Teach Tutti are encouraged to approach tuition by enabling the student to meet his or her aims whatever those might be. The tutor will not impose their own preferences/opinions on those aims. However, it is important to note that the principal genre tutors operating through Teach Tutti provide is classical music. There may be teachers that are experienced in other musical genres, but this is not guaranteed.

The lesson and all future lessons will take place at the student’s home unless otherwise requested. A full refund is guaranteed if the student is unhappy. The student must provide their own instrument if required and they are not permitted to use the teacher’s instrument. Finally, if your requested teacher is unavailable, Teach Tutti will appoint a suitable alternative.

Tuition

All payments are invoiced and payments collected by Teach Tutti on behalf of the tutor. These payments are transferred to the tutor after receiving an appropriate invoice for lessons completed. Teach Tutti do not receive any income from student payments. The tutor is charged for using the services Teach Tutti provides, including student introductions.

If the student chooses to continue after the consultation lesson he/she will enter a four lesson block at their specified lesson length, such as four 30 minute lessons. The student is required to pay in advance for this package.

Payment for the four lesson block will be taken using the direct debit provider GoCardless and will be withdrawn in advance of these lessons taking place. Upon completion of these lessons, the next block will be automatically invoiced and payment withdrawn. This process will continue indefinitely.

If the student is dissatisfied with the service received, he/she can take the following steps:

  • Speak to the tutor directly and request changes to the teaching arrangements.
  • Contact Teach Tutti to resolve any issues.

Teach Tutti will agree an approach with the student to address the identified problems and will consult with the tutor before deciding on an appropriate response. In extreme circumstances this might involve the replacement of the tutor. A replacement teacher can be selected from within the Teach Tutti directory. If no alternative teacher is available, Teach Tutti reserve the right to replace the tutor within 2 weeks of being notified by the student.

Fees will only be refundable for a serious failure in service delivery, such as tutor non-attendance at an agreed tuition session.

Teach Tutti welcomes feedback from students at any time. Students and other service users can provide feedback in any of the following ways:

  • Teacher testimonial when prompted after completing a sufficient number of lessons.
  • Completion of the “Support” form within the student’s Teach Tutti account.

Teach Tutti welcomes all feedback and will use every comment it receives in order to develop its services further.

Teach Tutti Fees

Teach Tutti act as a recruitment agency on behalf of certified music teachers living in London.

Student payments are not received as profit to Teach Tutti. Payments made by students are to their teacher only and the company holds these payments temporarily. They are transferred to the teacher on a fortnightly basis after the company has received the teacher’s invoice for lessons completed.

Teach Tutti generate income from the music teacher in a fee deducted from all lessons arranged under the company. This fee is deducted before the remaining lesson payment is transferred to the teacher.

Termination of Tuition

The services of tutors operating through Teach Tutti can terminate at the end of each four lesson block. The student may also terminate lessons before the end of the agreed block period. However, payment will only be refundable if Teach Tutti has failed to deliver the services specified in these terms.

Acceptance of these terms

By engaging in lessons with Teach Tutti, you agree to these Terms and Conditions as displayed on the Teach Tutti website and in writing if requested separately.

You agree not to engage directly with the tutor appointed by Teach Tutti for any musical services within 12 months of the final lesson received from Teach Tutti.

Appendix

Taster lesson fees:
  • £25 per 30 minutes
  • £32 per 45 minutes
  • £40 per 60 minutes
Lesson block fees:
  • £100 per 30 minute lesson block
  • £128 per 45 minute lesson block
  • £160 per 60 minute lesson block